Our Policies
APPOINTMENT CONFIRMATION
Customer will receive an email and/or text confirmation of all scheduled appointment(s). If you do not confirm your appointment via email/text, our team will provide a courtesy confirmation call one day prior to all scheduled appointments. While this is a complimentary service for our customer, it remains your responsibility to remember your scheduled appointment dates/times to avoid any cancellation or no-show fees.
CANCELLATION POLICY
When you reserve an appointment with us, we hold this time specifically for you and decline many other customers that time. A $40 fee will be charged to the next service if no call, no show or cancellation within 2 hour. Minimum 3 hours call ahead for cancellation or rescheduling. Groups of 3 or more require a 8 hour cancellation notice. We thank you in advanced for your cooperation and understanding in this matter.
GIFT CERTIFICATES
Gift certificates only can be purchased at our Essential Massage locations! All gift certificate sales are final, non-refundable, cannot be redeemed as cash.
GRATUITY
Gratuities for your service providers are graciously accepted and appreciated as our team members are dedicated to providing you with the most refreshing experience possible. Additionally, if you would like to recognize exceptional service, a positive review on Google/Yelp mean the world!
HEALTH CONDITIONS
Please notify our front desk team members upon booking (before you come in for your massage treatments) if you are: pregnant or postpartum, have a heart condition, cancer, high blood pressure, blood clots, cold sores, are recovering from surgery, have been in a recent car accident and/or have any other serious medical conditions.
TARDINESS POLICY
Your massage begins at the time of your scheduled appointment, so please arrive 10 minutes early to get checked in, use the restroom, and get situated in your treatment room. We recognize there may be times you are running late and in these cases, we will do our best to accommodate you. However, please note that there may be times that there is no wiggle rooms and those who arrive late may receive an abbreviated session in consideration of the next customer (booked right behind you). Please make every attempt to be on time so that you receive the valuable treatment time that has been reserved specifically for you.
PAYMENT
We accept Cash, Visa, MasterCard, Discover, American Express and Essential Massage gift certificates. We do not accept Spa Finder, Spa Wish gift cards or Groupon.
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